Complaints

At Solstra, we ensure all our customers are well looked after, present and past.
12-month warranty on all general electrical

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Complaints

At Solstra, we ensure all our customers are well looked after, present and past. This includes maintaining an effective flow of communication and responding to your concerns in a timely manner. Should a complaint arise from any work undertaken by Solstra, please follow the below procedure to ensure a timely resolution.

Please contact us regarding your issue via any of the following:

Acknowledgement of complaints received will be sent within three business days. Complaints are entered into our service management system and reviewed within seven days. The review may include discussions over the phone; requesting further information, photos or supporting evidence; returning to the site to review the concern; or resolving the issue straight away.

If the complaint is deemed to be a warranty claim directly resulting from the work completed by Solstra, we will coordinate with you to rectify the problem within 21 days.

If you are not satisfied with our resolution and wish to escalate your complaint further, you may do so by contacting Consumer Affairs Victoria on 1300 558 181.

Rest easy with Solstra

Andie Goldberg
Andie Goldberg
9. May, 2022.
Verified
Kevin was helpful from the quoting stage right through to the final install. We had questions about the panel and inverter models, performance, warranties and the configuration on our roof. Kevin was able to give us all the information and propose a system that worked for our budget and gave us the best value for money and performance outcome. Kevin visited our house before the install was scheduled, discussed where the best location for the inverter would be and ran us through how the install would take place. When they arrived with the panels they were on time, all the installers were really friendly and helpful, the install went smoothly with no mess, no damage and no issues. Everything is really neat and tidy and exactly as discussed. Thank you!
Merryn Qualizza
Merryn Qualizza
7. March, 2022.
Verified
Very professional & friendly team. Would highly recommend Solstra.
Andrew Gilham
Andrew Gilham
22. November, 2021.
Verified
Highly recommend Kev & his helpful & knowledgeable team. Kev is professional, reliable & experienced in all things Solar & storage.
Paul Pavlinovich
Paul Pavlinovich
2. March, 2020.
Verified
Kevin and his crew made a complex process as simple as possible. He came to the house before quoting and we discussed everything. A short time later the install was scheduled and the crew arrived on time and got to it. Great clean job. Everything working. Kevin came back to check it all out. Helped me set up my monitoring and made sure everything was working. It was great to deal with a local Frankston business who live by their work. I wouldn't hesitate to recommend these guys. Very competitive pricing and top notch workmanship.
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